Pottery Parcels are a way for us to bring the pottery painting experience to you!

Build your own package online for collection in studio. Everything you need is provided, including access to remote support so that you can enjoy the activity in the comfort of your own home

You keep your parcel for your chosen time, before returning it for the all important glazing and kiln-firing of your ceramics! Taking your activity on holiday? Subject to stock, we may be able to extend your available painting time. Please get in touch to discuss your requirements.

Each store item - including delivery terms - is detailed in the item description

It is important you are happy with the nitty gritty before placing your order so check out some FAQs below!

At-home does not mean you have to 'go it alone'

We have provided online, remote support, should you need it:

  • Getting started video - After you have taken delivery of your Pottery Parcel you will receive a link to a video that offers you 'setting off' instruction.

  • Social media - We have a Facebook Group called Pottery At Home by Saramique Studio. This is an online community for your use, which includes hints, tips and pictures of customer-painted pottery, to offer you inspiration for your own pottery painting experience.

FREQUENTLY ASKED QUESTIONS

If you don't find an answer to your question, don't hesitate to get in touch here!

POTTERY PARCELS

What is in my Pottery Parcel?

Your parcel includes:

  • You choice of blank pottery,

  • Your choice of underglaze set (speciality pottery paints)

  • A brush set,

  • A pallet for mixing colours

  • A sponge.

What do I need to return, with my finished pottery?

Please include your painted pottery, your brush set, sponge and pallet. You keep the underglaze paints and the tubs provided. In fact, if ordering a parcel on another occasion, you can use those same paints as the tubs seal for further use. 

 

PAINTS

Paints are a speciality product known as underglaze. We have grouped colours online into 'sets' of complimentary shades but you can order any colours you wish. We ask that you read the guidance in the online store (located as a product decription in each paint set) for advice on how much to add to your cart.

Why is there only 1 pallet provided?

A pallet are provided for those who may wish to mix their colours. Our Pottery Parcels are designed for you to paint directly from the tubs provided. Our tests show that paint goes much further when NOT using a pallet.

The tubs we provide are sealable and reusable. You may want to do a little painting one day and come back to your activity on another day. This is no problem and the tubs are perfect for this!

I have underglaze/paint left over from a previous parcel that I ordered through Saramique Studio.

Great! You can use this on another order of blank pottery to paint.

If you are confident you have enough, there is then no obligation to order a further or a full paint 'set'.

You can choose to add individual tubs of colour you like from the store.

I have paint at home...can I use this on the pottery?

The 'paint' we provide is a speciality medium known as underglaze.

Please ONLY use the underglaze provided to you by Saramique Studio, to paint your blank pottery.

Any alternative may NOT compatible with our studio overglaze and/or our workshop methods/kiln-firing processes. 

ORDERING

Why are you asking me to choose a collection slot first?

Our available parcel equipment is linked online to the number of collections showing as 'in stock'.

We do this to avoid taking orders that we cannot commit to, and to prevent you from getting all the way through your order before finding that a preferred collection date is already full.

What payment methods can I use?

You can checkout using any debit or credit card, or PayPal*.

*As PayPal is the secure payment provider, it may look initially like this is the only payment method available to you. Just click through to the next stage to see the options for other card methods.

Feedback suggests that if you have ever had PayPal installed on your device - even if you no longer use it or would prefer not to use it this time - you could find that your own device tries to default to Paypal as an only option.

In this instance you may have to order using a different device, or by deleting the PayPal app from your device.

 

 

COLLECTION 

What are your collection days/times?

Collection dates vary week-on-week and are shown as an item to add to your online basket.

I cant get there on your available dates - can I send a friend?

It is VITAL that you only collect during your chosen date/time slot, due to our covid-confident policies.

Yes you can send anyone aged 18 or over to collect on your behalf. 

 

 

AFTER YOUR POT IS PAINTED

I have dropped off my package back to the studio, what happens now?

This is the exciting part for us!

Your painted pot will go through a number of processes, including drying, overglazing, kiln firing...it all takes time and our trusty friend 'Kenny the Kiln' cannot wait to transform your creation into a shiney, fully usable ceramic for your home!

How long does it take to process my pottery?

Under non-seasonal 'in studio' conditions, painted pottery would take around 10-14 days to process. 
You are contacted directly, using the contact details you leave at checkout, to notify you that your pottery is ready

You can expect longer lead times for a number of reasons:

Importantly, there are extra vital safety measures in place to mitigate risks of cross contamination of Covid-19. This means we leave your collected parcel in an isolated area, untouched for a minimum of 72 hours before we even open it!

We cannot offer you a specific timeline whilst there remains variables beyond our control, we estimate lead times may be 2-3 weeks and will keep the page updated if this turns out to be quicker.

I need my finished pottery quicker, as I have a special occasion coming up!

Sadly we cannot guarantee priority firings or expedited services at this time.

There are too many variables beyond our control.

An example being an individual's duties under the NHS Track and Trace System. 

Pease do not order pottery parcels in the hope that your fired pot will be ready for your special occasion.

We do not want to let you or your loved ones down.

How do I collect my finished/fired pottery?

You will be able to collect in person from the studio, by APPOINTMENT ONLY.

An online booking system is place to enable safe management of visitor numbers.

You can find this here.

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9, South Lane, Hessle, HU13 0RS

Tel: 01482 641419

Email: enquiries@saramiquestudio.co.uk

Follow us @saramiquestudio

© 2016 by Saramique Studio. All rights reserved.